Welcome to the Fales Furniture Co. FAQ. Find answers to some of the most common questions about our products, orders, shipping, payments, and customer support.
1. Where does Fales Furniture Co. ship?
We currently ship only within the United States. We do not currently offer international shipping.
2. Is shipping free?
Yes. We offer free shipping on orders within the United States.
3. How long will my order take to arrive?
Orders typically take 5–8 business days in total.
- Processing: 2–3 business days
- Transit: 3–5 business days
Delivery times may vary slightly due to carrier delays, weather, holidays, or other circumstances outside our control.
4. When will my order be processed?
Orders are generally processed within 2–3 business days after payment has been successfully received.
5. How can I track my order?
Once your order has been shipped, tracking information may be provided in your shipping confirmation email when available. You can use the tracking information to follow your package.
6. What payment methods do you accept?
We accept several convenient payment methods, including:
- Visa
- Visa Electron
- Mastercard
- Maestro
- American Express
- Discover
- JCB
- Diners Club
- PayPal
Available payment methods may vary during checkout.
7. Is my payment information secure?
Yes. Payments are processed through secure payment processing systems. We take reasonable measures to help protect your payment and personal information.
8. What should I do if my payment is declined?
If your payment is declined, please check that your payment and billing information is correct. You can also try another available payment method. If you continue to experience problems, please contact our support team.
9. What if I enter the wrong shipping address?
Please carefully review your shipping information before completing your order. If you notice an error after placing your order, contact us as soon as possible. We will do our best to assist you, but we cannot guarantee that an address can be changed after an order has been processed or shipped.
10. What if my order is delayed?
If your order has not arrived within the estimated 5–8 business day delivery period, please contact us. Our support team will be happy to help check the status of your shipment.
11. Do you ship internationally?
No. At this time, we only ship within the United States.
12. How can I contact Fales Furniture Co.?
You can contact us using the information below:
Fales Furniture Co.
25 College St, Burnham-on-Sea TA8 1AS, United Kingdom
Phone: +441278783200
Email:support@babybeecrafty.shop
We’re always happy to help with questions about our products, orders, payments, or shipping.